Privacy policy.

HELMINGERs

Dog Training, Education & Education

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Last update: 01.01.2026

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1. Controller

Responsible within the meaning of the General Data Protection Regulation (GDPR):

HELMINGERs

Dog Training, Training & Education Owner: Mr. Bastian Helminger Widmannstr. 1581829 Munich Germany

Email: datenschutz@helmingers.de

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2. Principles of data processing

We process personal data exclusively in accordance with the GDPR, the German Federal Data Protection Act (BDSG) and other applicable legal regulations.

Processing will only take place if at least one of the following legal bases applies:

• Art. 6 (1) (a) GDPR (consent)

• Art. 6 (1) (b) GDPR (contract or pre-contractual measure)

• Art. 6 (1) (c) GDPR (legal obligation)

• Art. 6 (1) (f) GDPR (legitimate interest)

 

3. Types of data, purposes and storage period

Performance of the contract

Processed data:

• Name

• Address

• Contact Details

• Payment details

• Booking and training data

Purpose:

Implementation of training services, appointment management, invoicing and communication.

Legal basis:

Art. 6 (1) (b) GDPR

Storage period:

Up to 10 years in accordance with commercial and tax law retention obligations.

Contact (e-mail / form / chat)

Processed data:

• Name

• E-mail address

• Phone number (optional)

• Message body

Purpose:

Processing of your request and communication.

Legal basis:

Art. 6 (1) (b) GDPR (pre-contractual communication) or Art. 6 (1) (a) GDPR (consent)

Storage period:

6 months, unless a contractual relationship is established.

Server-Logfiles

When you visit our website, the following data is automatically collected:

• IP address

• Date and time of access

• Browser type and version

• Operating System

• Referrer-URL

Purpose:

Ensuring system security, stability and abuse prevention.

Legal basis:

Art. 6 Abs. 1 lit. f DSGVO

Legitimate interest:

Protect IT infrastructure and defend against attacks.

Storage period:

7 days.

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4. Hosting

Our website is powered by Wix.

Provider:

Wix.com Ltd. Nemal St. 406350671 Tel Aviv Israel

When visiting our website, technical connection data may be processed, such as:

• IP address

• Browser Information

• Device Information

• Time of access

• Technical protocol data

This processing is carried out for the secure provision and stability of the website.

Legal basis:

Art. 6 Abs. 1 lit. f DSGVO

There is a contract with Wix for order processing in accordance with Art. 28 GDPR.

Further information:

https://de.wix.com/about/privacy

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5. Wix Smart Chat

On our website, we use the Wix Smart Chat service, which is provided by Wix.com Ltd., Nemal St. 40, 6350671 Tel Aviv, Israel.

The Service allows visitors to our website to communicate with us through a chat widget.

When the chat widget loads, technical data can already be processed, for example:

• IP address

• Browser Information

• Device Information

• Usage Data

• Time of page view

If you actively use the chat, the following data may also be processed:

• Messages entered

• Name or contact details (if provided)

• Communication history

Wix Smart Chat can provide partially automated or AI-powered responses to resolve queries faster.

The processing is carried out exclusively to process your request and to improve our customer service.

Legal basis

Art. 6 (1) (a) GDPR (consent) or Art. 6 (1) (b) GDPR (pre-contractual communication).

Storage period

The data will only be stored for as long as is necessary for the processing of the communication or as long as there are statutory retention obligations.

More information about data protection at Wix:

https://de.wix.com/about/privacy

 

5a. Wix Bookings (appointment booking system)

On our website, we use the booking system "Wix Bookings" of the provider Wix.com Ltd., Nemal St. 40, 6350671 Tel Aviv, Israel.

You can book appointments directly online via this system.

In particular, the following personal data may be processed:

• Name

• Contact details (e-mail, telephone number)

• Booking and date dates

• Payment data, if applicable

• Individual information as part of the booking (e.g. information about the dog)

The processing is carried out for the purpose of managing appointments, carrying out our services and for communication in connection with booked appointments.

Legal basis:
Art. 6 para. 1 lit. b GDPR (performance of contract)

If additional information is provided voluntarily, the processing is based on your consent in accordance with Art. 6 (1) (a) GDPR.

The data is only stored for as long as is necessary for the performance of the contract and legal retention obligations.

There is a contract with Wix for order processing in accordance with Art. 28 GDPR.

Further information:
https://de.wix.com/about/privacy

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6. WhatsApp communication

Within the chat, a redirect to WhatsApp can be made.

Provider:

Meta Platforms Ireland Limited4 Grand Canal Square
Dublin 2Irland

If you contact us via WhatsApp, the following may be processed:

• Phone number

• Profile

• Communication content

• IP address

• Device Information

• Usage Data

Legal basis:

Art. 6 (1) (b) GDPR or Art. 6 (1) (a) GDPR.

Data may be transferred to third countries.

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7. Social-Media-Profile (Instagram und Facebook)

We maintain publicly accessible profiles on social networks to provide information about our services and to communicate with interested parties and customers.

Our profiles are located on the following platforms:

Instagram Facebook

The provider of these services is:

Meta Platforms Ireland Limited4 Grand Canal Square Grand Canal Harbour Dublin 2 Irland

If you visit one of our social media profiles, personal data may be processed by the respective platform operator. This may include, but is not limited to, usage data, IP address, device information, and interactions with our content.

We do not have complete influence on the data processing by the respective platform operators.

For more information on data processing by Meta, please visit:

https://www.facebook.com/privacy/policy

The legal basis for the processing is our legitimate interest in accordance with Art. 6 (1) (f) GDPR to present our services and communicate with users.

 

8. Facebook Pixel & Conversion API (Meta)

On our website, we use the Meta Pixel (formerly Facebook Pixel) and, if applicable, the Conversion API of the provider Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.

These technologies allow us to understand the behaviour of visitors after they have been redirected to our website via a Facebook or Instagram advertisement. This allows us to evaluate the effectiveness of our advertising measures and optimize them.

In particular, the following data may be processed:

• IP address

• Browser Information

• Device Information

• Pages visited

• Timing of interactions

• Conversions (e.g. bookings)

The processing is carried out exclusively on the basis of your consent in accordance with Art. 6 (1) (a) GDPR and § 25 TTDSG.

The data collected is anonymous to us, but is stored and processed by Meta so that a connection to the respective user profile is possible. Meta may use this data for its own advertising purposes.

A data transfer to the USA cannot be ruled out. This is based on the EU-U.S. Data Privacy Framework and the standard contractual clauses in accordance with Art. 46 GDPR.

You can withdraw your consent at any time via the cookie settings.

For more information, please visit:
https://www.facebook.com/privacy/policy/

 

9. Google Tag Manager

We use Google Tag Manager.

Provider:

Google Ireland Limited Gordon House Barrow Street Dublin 4 Ireland

Google Tag Manager is used to manage website tags.

The service itself does not process any personal data and does not set cookies. It only ensures that other tracking services are loaded.

Legal basis:

Art. 6 para. 1 lit. a GDPR in conjunction with § 25 TTDSG.

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10. Google Consent Mode

Our website uses Google's Consent Mode.

Consent Mode makes it possible to adapt the use of Google services such as Google Analytics and Google Ads to the consent status of the users.

If consent is not given for statistical or marketing cookies, these services will only operate in a limited form. Technically necessary information can be transmitted to Google without storing cookies in order to enable aggregated and modelled evaluations.

The processing is carried out exclusively in accordance with the consent given via our cookie banner.

Legal basis:

Art. 6 (1) (a) GDPR

Further information:

https://support.google.com/analytics/answer/9976101

 

11. Google Analytics

Our website may use the web analysis service Google Analytics.

The following can be processed:

• IP address (anonymized)

• Pages viewed

• Length of stay

• Source of origin

• Device and browser information

Google Analytics uses cookies.

Processing is carried out exclusively after active consent via the cookie banner.

Legal basis:

Art. 6 (1) (a) GDPR.

 

12. Google Ads (Conversion-Tracking)

We use Google Ads.

When an ad is clicked, a cookie may be set to measure the success of our advertising efforts.

The following can be processed:

• IP address

• Date and Time

• Pages visited

• Device and browser information

Legal basis:

Art. 6 para. 1 lit. a GDPR in conjunction with § 25 TTDSG.

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13. Google Ads Remarketing

Our website uses Google Ads Remarketing functions.

This allows visitors to our website to be re-targeted within the Google advertising network.

The following can be processed:

• IP address

• Device and browser information

• Pages visited

• Interactions on the website

Legal basis:

Art. 6 (1) (a) GDPR.

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14. Google Maps

We use Google Maps to display our location.

The service is only loaded after active consent (two-click solution).

After consent, the following data can be transferred:

• IP address

• Date and Time

• Device and browser information

• Referrer-URL

• Location data, if applicable

Legal basis:

Art. 6 (1) (a) GDPR.

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15. Cookies and consent management

Our website uses cookies.

Categories:

• Necessary cookies

• Functional cookies

• Statistics cookies

• Marketing-Cookies

Non-essential cookies are only set after explicit consent.

Legal basis:

Art. 6 para. 1 lit. a GDPR in conjunction with § 25 TTDSG.

Consent can be revoked at any time via the cookie settings.

 

16. Recipients of data

Recipients can be:

• Wix (Hosting)

• Google (Analytics, Ads, Maps)

• Meta / WhatsApp

• Payment service providers

• Tax Advisor

• IT service providers

Contracts exist with processors in accordance with Art. 28 GDPR.

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16a Payment service providers

We use external payment service providers to process payments.

Depending on the payment method chosen, data may be transmitted to the following providers:

Stripe Payments Europe Ltd. PayPal (Europe) S.à r.l. et Cie, S.C.A. Klarna Bank AB Credit card providers such as Visa or Mastercard

In the context of payment processing, the following data in particular may be processed:

Name Payment amount Account data or credit card data Transaction data IP address

The processing is carried out for the purpose of carrying out the payment process and for the performance of the contract.

Legal basis:

Art. 6 (1) (b) GDPR

Depending on the provider, data transfer to third countries (e.g. USA) cannot be ruled out.

For more information, please refer to the privacy policies of the respective payment providers.

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17. Transfer to third countries

Data transfers outside the EU or EEA will only take place:

• on the basis of an adequacy decision

• by means of standard contractual clauses

• or on the basis of the EU-U.S. Data Privacy Framework.

 

18. Obligation to provide

The provision of personal data may be required by law or contract (e.g. billing data).

Without provision, a contract may not be performed.

 

19. Automated decision-making

Automated decision-making or profiling within the meaning of Art. 22 GDPR does not take place.

 

20. Rights of data subjects

You have the right to:

• Information (Art. 15 GDPR)

• Rectification (Art. 16 GDPR)

• Erasure (Art. 17 GDPR)

• Restriction of processing (Art. 18 GDPR)

• Data portability (Art. 20 GDPR)

• Objection (Art. 21 GDPR)

• Revocation of consents given

Please send inquiries to:

datenschutz@helmingers.de

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21. Right of appeal

Competent supervisory authority:

Bavarian State Office for Data Protection Supervision Promenade 18, 91522 Ansbach

https://www.lda.bayern.de

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22. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy in order to adapt it to changes in the law or changes to our website.

The current version is available on our website.